I'll have someone pick it up, we'll get it repaired and get it back to you. We didn't get the chair back for 6 months. It only took 4 months for the chair to have the exact same problem I had the 1st time. It's a design flaw. I called the store again and asked that the chair be replaced with a chair of equal value, but different design. The salesman agreed, but who knows how long it will take?
In the meantime, we're without a much needed chair. I attempted to contact the mfgr about the issue, but they don't want to hear anything from customers about design flaws, I'm supposed to deal with the guy who sold the chair to me.
This is supposed to be a La-Z-Boy company. If it is, La-Z-Boy is going to lose customers. My advice is "Don't buy England Furniture Co. It's junk. Not only do I own pieces of England myself, my parents own England, and my grandparents own England!
I sell furniture full time and this is hands down my favorite product to show. Most reviews I see here people are having issues with the store they got it from being unwilling to help. I chose a deep gray color and paired it with the 3C Jakson swivel chair in a patterned fabric. I bought this set out of all of the options we have in my store because I expect this furniture to last me for a very very long time. Thank you to my rep Garrett for giving me the ability to be proud of this product.
When it came in it was beautiful. However when I stopped at the store in May, they had no record of my issue so we started from scratch, photos and everything - finally in November of this year a rep came to my home to take a report.
When I called the store to find out how they would fix this issue now that they knew the furniture did have issues - I was told "we are ordering replacement parts". I lost it and said, "What are you talking about? This is a quality and construction issue. Disgusted as this policy was never relayed to me until I started calling and asking for them to make it right.
Run very fast!! The cushions on both pieces are too tight. When you sit on one section all the other cushions pop up. I reported to the store and after their repair person took pictures and agreed there is a problem he gave it to a woman named Tressy.
I am so angry that they basically will not do anything about it. So I basically am stuck with the furniture!! The furniture arrived a week before Christmas. We were very surprised how poorly put together it was and contacted the store who sent out an inspector. The exchange happened 2 months later as it all had to be built again. There is obviously no quality control at the factory because the second set was even worse. It is also plain to see that the England Furniture Company really doesn't care or they would have done what was necessary to remedy the situation.
Upholstered Sofa Collegedale collection Special Order. Loveseat Collegedale collection Special Order. Chair Wallace collection Special Order. Swivel Chair Loren collection Special Order. Upholstered Chair Brantley collection Special Order. Sofa Thomas collection Special Order. England manufactures upholstered living room furniture along with tables. England England has been creating excellent quality upholstered furniture in the the foothills of East Tennessee since Products 1 - 40 from EZ6D03H Call for price.
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